Posted By: I Mates Consultants | Posted on: June 16, 2020
India Ernakulam/Cochin/Kochi
300000-500000 RS
1-4

Job Description:

Profile - Virtual Relationship Manager | Portfolio Management | A Leading Bank

Scope of the Role - To engage regularly with the customers as defined by the contact policy and provide a Consistent & a Superior Digital Experience. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.

Responsibility

1) Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details.

2) Call handling as per defined standards.

3)Accurate resolution for customer queries.

4) Promoting Digital Banking services for a superior customer service experience.

5) Profiling of customers in order to aid right cross-servicing of Bank products.

Ideal Candidate - Candidates with good communication skill and who have atleast one year experience in portfolio management will be considered.

Skills:
sales team handling


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