Posted By: I mates Consultants | Posted on: October 22, 2019
India Bengaluru/Bangalore
900000-1000000 RS
6-8
Description:

Profile - Client Service Ambassador | Wholesale Banking | A Leading Bank

Scope of the Role - Handling Inbound calls of CB/CIB customers and providing appropriate response on calls and emails

Responsibility

1) Handling Inbound calls of CB/CIB customers and providing appropriate response on calls and emails.

2) Financial Transactions – Facilitating transactions related to RTGS, NEFT, fund transfers, Salary processing, Fixed deposit related through Branch Operations team.

3) Handling Cheque referral process and client coordination with RMs.

4) Deferral tracking and original document tracking for processed transactions.

5) Liaison and be SPOC with multiple functions to resolve and expedite any customer issue/request.

Ideal Candidate - Candidates who have good experience in Operations

 

Skills:
banking operations team management customer service


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