Posted By: I mates Consultants | Posted on: October 18, 2019
India Ernakulam/Cochin/Kochi
400000-650000 RS
3-6
Description:

Profile - Service Manager | Insignia Banking | Client Service

Scope of the Role - Attend to queries and service issues of preferred HNI customers at the branch.All customer requests, queries and complaints should be routed through Service First and actioned on priority. No customer requests, queries and complaints should be left unattended or pending overnight if the same is complete in all respect.

Responsibility

1) Manage the record of complaints in the complaint register/file and handle first level of complaint escalations at the branch.

2) No escalation to Banking Ombudsman and senior management due to inefficient management of customer matters/complaints.

3) Ensure prompt action on regulatory queries and complaints (complaints from BO & RBI) as per laid down guidelines.  No breach of deadlines on regulatory responses.

4) Ensure to hold customer service committee meetings in absence of the BCSM and share the report as per prescribed guidelines.

5) Identify and cross sell products of the Bank, LI, GI, TD, CASA, SIP, Asset & other liability products and achieve specified cross sell business target.

Ideal Candidate - Candidates who have good exposure in service relationship management.

 

 

Skills:
Sales customer service customer handling


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