Posted By: I Mates Consultants | Posted on: January 07, 2020
India Ernakulam/Cochin/Kochi
300000-430000 RS
1-3
Description:

Profile - Service Delivery Officer | Retail Branch Banking | Banking Operations

Scope of the Role - Ensuring service delivery as per the established benchmarks on TAT and complaint management

Responsibility

1) Ensuring service delivery as per the established benchmarks on TAT and complaint management.

2) Ensuring updated mandatory displays and good look & feel of lobby to ensure customer satisfaction.

3) Product Holding Ratio, channel Enrolment and Data Quality : As per assigned benchmarks for branch categories.

4) Adherence to BSOPM, compliance & Audit guidelines: Satisfactory scores on all internal/external audits and surprise checks by internal teams.

5) Adherence to policies and guidelines such as KYC & AML.

Ideal Candidate - Candidate who have good exposure in banking operations.

 

Skills:
Banking Operations Customer handling


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