Posted By: I Mates Consultants | Posted on: September 13, 2019
India Ernakulam/Cochin/Kochi
1200000-1500000 RS
12-20
Description:

Profile - Regional Operations Manager | Two Wheeler Loans | Retail Assets

Scope of the role - To set up the entire two-wheeler loans retail operations department of the bank, recruit competent manpower, draw up process, policies and manuals of the department. Provide customer service both internal and external stakeholders.

Responsibility

1) Ensure that all Processes followed at the department are as per standard operating procedures laid down in the Operational Manual.

 2) To ensure satisfactory Audit Ratings and minimal critical exceptions. 

3) To ensure all repayment instruments/ mandates are handed over to COC department and they are tracked for deposition, reconciliation and curing.

4) Manage the recruiting, objectives setting, coaching and performance monitoring of outsourced sales team.

5) Ensure that all queries and complaints logged in CRM are resolved within agreed TATs. To ensure effective Controls and Checks are in place. 

6) To ensure appropriate charges are collected from customer for various services as defined by management.

Ideal Candidate - Candidate who have good exposure in two wheeler loans operations.

Skills:
sales team management customer management operations management customer service tat crm retail operations disbursement two wheeler loans operations team handling


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