Posted By: I Mates Consultants | Posted on: May 10, 2019
Ernakulam/Cochin/Kochi
400000-520000
3-10
Description:

Role - Service Delivery Manager

Scope of the Role - Manage and supervise the branch operations,Customer service,Audit and cross sell. 

Job Description

1) Responsible for high quality customer support for the customers.

2) Monitor and track daily responsibilities, oversee processing of transactions, manage ATMs/Cash/lockers, 

3) Authorize and verify branch instructions, monitor adherence to processes, resolve escalated issues In Order To ensure timely and effective transaction execution.

4) Customer Service Set service standards, ensure redressal of customer grievances, monitor customer services by team, address escalated issues In Order To ensure smooth relationship with clients .

5)  Branch Administration Ensure proper upkeep of branch premises, Housekeeping, Leave Records, Vendor Management etc. 

Ideal Candidate -Candiate with 4 to 7 yrs of exposure in Pure Bank operations.High preference for an Immediate joinee.

Age 26 to 31

Skills:
banking operations branch banking branch oerations

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